FAQs

Where is Cherche located?

We are based in Los Angeles, California.

Can I shop your collection in person?

We do not have a physical location to visit, but if you are in Los Angeles and are interested in seeing something in person, please reach out to hello@cherche-la.com. We cannot guarantee we’ll be able to accommodate all viewing requests.

Why is shipping so expensive?

It’s come to our attention that our automated shipping calculator is prone to overcharging at checkout, particularly when a customer has more than one item in their cart. Our policy when we notice a shipping overcharge is to automatically refund the difference between what our customers were charged and the actual cost of shipping, which we will always continue to do. However, we’ve noticed that sometimes the estimated shipping cost is prohibitively expensive.

While we continue to work on improving our shipping calculations, we encourage shoppers encountering high shipping costs to reach out to us at hello@cherche-la.com for a prompt and accurate shipping quote.

We apologize for this extra consideration in the shopping experience, and appreciate your patience and support.

Does Cherche refurbish its products?

We decide whether or not to refurbish items on a case by case basis. Sometimes we sand, stain, reupholster, rewire, repair, etc. - depending on each item’s needs. We will note when an item has been modified.

What can I expect from my vintage piece?

Given the nature of vintage pieces, our items may show signs of wear. We do our best to list any notable imperfections. Colors may vary slightly from the photo due to lighting.

Why are some items only available for pickup?

While we try to keep shipping costs affordable, furniture pieces and particularly fragile items require a more custom packaging and shipping process to ensure a safe delivery. At this time, we are not equipped to process those items ourselves, so we only offer local pickup. However, if you are completely in love with a piece and would like to request a shipping quote or are curious about local delivery in the LA area, please email us at hello@cherche-la.com and we will do our best to accommodate.